You might have heard that AT&T agreed to return $60 million to customers for allegedly reducing the data speed on their unlimited data plans without telling them.
In its 2014 complaint, the FTC said that AT&T’s practice of data throttling – slowing down the data speed for unlimited customers who used large amounts of data – was unfair and deceptive. It was unfair because AT&T promised unlimited data, but didn’t give customers the data they paid for. And it was deceptive because AT&T didn’t tell customers it was reducing their data speed, says the FTC.
Customers who pay for unlimited mobile data have a right to expect to get unlimited data. If the company will slow down the data speed for users who exceed a data cap, it must tell customers it’s going to do that.
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
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connie November 14, 2019when I had their internet, I paid for the fastest speed but when the man who fixes problems with them came out, he said i was only getting 1.5 gigs. never going back to them for anything
Gary Nemerofsky November 14, 2019I have been an ATT suscriber, acct holder since 2005 and was affected by this latest data overage issue. What's next?
FTC Staff November 14, 2019In reply to I have been an ATT suscriber, by Gary Nemerofsky
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
seispro November 15, 2019In reply to After the court approves the by FTC Staff
Thanks for the effort put forth by the FTC to collect funds for the people who were actually impacted opposed to the gov collecting fines in behalf of those who were damaged.
Pleddress November 22, 2019In reply to Thanks for the effort put by seispro